Return Policy

At Chhoga, we strive to provide you with the best shopping experience. If you're not completely satisfied with your purchase, please review our Return & Store Credit Policy below before submitting a return request.

1. Return Window

  • Returns must be requested within 24 hours from the date your order is delivered.
  • Return requests submitted after 24 hours of delivery will not be accepted.

2. Return Eligibility

To be eligible for a return, the product must:

  • Be unused, unworn, unwashed, and in its original condition.
  • Be returned with all original packaging, labels, tags, and the original Chhoga badge attached.
  • Be free from stains, perfume, makeup marks, damage, alterations, or any signs of use.

Important:
The original Chhoga badge/tag is mandatory. Returns received without the original badge/tag attached will not be accepted.

3. Return Request Requirements

To submit a return request, you must provide:

  • Your Order Number.
  • Clear photos of the product.
  • A clear, continuous, and unedited unboxing/opening video showing:
    • The sealed package before opening.
    • The package being opened.
    • The product in its original condition.
    • The original Chhoga badge/tag clearly attached.
    • Any defect, damage, or issue (if applicable).

Important Notes:

  • The video must be recorded in one continuous take without any cuts, pauses, or edits.
  • Return requests submitted without the required unboxing/opening video may not be approved.
  • This requirement helps us verify the condition of the product and ensures a fair return process for all customers.

4. Non-Returnable Items

The following items are not eligible for return:

  • Products without the original Chhoga badge/tag attached.
  • Used, worn, washed, altered, or damaged products.
  • Products returned after the 24-hour return period.
  • Products damaged due to misuse or improper handling.
  • Sale, clearance, promotional, customized, or Final Sale items (if applicable).

5. Store Credit

  • Chhoga does not offer refunds to the original payment method.
  • Approved returns will be issued as Store Credit only.
  • Store Credit can be used for future purchases on the Chhoga website.
  • Store Credit is non-transferable, cannot be exchanged for cash, and cannot be transferred to another account.
  • Store Credit will be issued only after the returned product successfully passes our quality inspection.

6. Return Process

  1. Submit your return request within 24 hours of delivery.
  2. Email us your Order Number, product photos, and the required unboxing/opening video.
  3. Our support team will review your request.
  4. If your return is approved, we will provide return instructions.
  5. Return the product in its original condition with all packaging, labels, tags, and the original Chhoga badge attached.
  6. Once we receive and inspect the returned product, eligible returns will be processed, and your Store Credit will be issued.

7. Quality Inspection

Every returned product undergoes a quality inspection before approval.

Chhoga reserves the right to reject any return if:

  • The product has been used, washed, altered, or damaged.
  • The original badge/tag is missing.
  • The product is not returned in its original condition.
  • The required unboxing/opening video is not provided.
  • The return does not meet the conditions outlined in this policy.

If a return is rejected, the product may be shipped back to the customer.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us investigate and resolve the issue quickly, please provide:

  • Your Order Number.
  • Clear photos of the product.
  • A continuous, unedited unboxing video recorded from opening the sealed package until the product is fully visible.

Claims for damaged, defective, missing, or incorrect items submitted without an unboxing video may not be eligible for approval.

9. Shipping Charges

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the wrong or defective product was sent by Chhoga.

10. Contact Us

If you have any questions about your order, return request, or Store Credit, we're here to help.

Email: connect@chhoga.com

Please include your Order Number in your email so we can assist you as quickly as possible.

Thank you for shopping with Chhoga!